Clear and transparent legal guidelines governing purchases, orders, and services on NestaMart BD.
Effective Date: August 29, 2026
Last Updated: August 29, 2026
Welcome to NestaMart BD.
These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of https://www.nestamartbd.com (the “Website”) and any products, services, features, communications, and functionality made available through the Website (collectively, the “Services”).
By accessing the Website, creating an account, placing an order, submitting information, or otherwise using any part of the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use the Website or place an order through NestaMart.
---
NestaMart BD is an online retail and e-commerce platform through which customers may browse products, add products to a shopping cart, place orders, make or arrange payments, request delivery, communicate with customer support, submit reviews, and use other available services.
NestaMart may expand, modify, suspend, or discontinue individual products, features, or services from time to time.
---
By using the Website, you confirm that:
NestaMart reserves the right to restrict access where reasonably necessary to protect the Website, customers, staff, delivery partners, or business operations.
---
Certain features may require you to create a customer account.
When creating an account, you are responsible for:
NestaMart may use email verification, authentication controls, security checks, and other measures to protect customer accounts.
We may suspend or restrict an account where there is reasonable evidence of fraud, abuse, unauthorized access, security threats, or violation of these Terms.
---
NestaMart may allow customers to place orders without creating a permanent customer account.
Guest customers are still required to provide accurate information necessary to process and deliver an order.
Guest checkout does not mean that the transaction is anonymous. NestaMart may retain information relating to guest orders for legitimate purposes including order fulfillment, fraud prevention, payment verification, customer support, accounting, dispute resolution, and legal compliance.
---
We make reasonable efforts to ensure that product descriptions, images, pricing, stock information, specifications, and other product details are accurate.
However:
A product appearing on the Website does not guarantee that it will remain available at the time an order is submitted.
NestaMart reserves the right to correct typographical, pricing, inventory, or product-information errors.
---
All prices displayed on the Website are stated in Bangladeshi Taka (BDT/৳) unless expressly stated otherwise.
The final amount payable may include:
NestaMart may update prices, discounts, promotional offers, and delivery charges at any time.
For security and anti-tampering purposes, certain checkout values—including delivery-zone selection and associated charges—may be independently validated on our servers.
Where the amount submitted by a client device differs from the server-authorized amount, NestaMart may correct the amount before the order is finalized. Our current checkout architecture uses server-authoritative price reconciliation to prevent manipulation of delivery fees or other order values.
---
Submitting an order request does not necessarily mean that the order has been finally accepted.
An order may be subject to:
An order may be accepted, delayed, modified, placed on verification hold, or cancelled where reasonably necessary.
After an order is accepted, customers may receive confirmation through available communication channels such as email or SMS.
---
You are responsible for providing complete and accurate order information, including:
You should carefully review this information before submitting an order.
NestaMart is not responsible for delivery failures, delays, failed communication, or additional costs caused primarily by incorrect or incomplete information provided by the customer.
---
By placing an order, you authorize NestaMart to contact you regarding the transaction using the contact details you provide.
Transactional communications may include:
Such communications may be sent through available channels including email, SMS, telephone, WhatsApp, or other operational communication methods.
---
To protect our customers, delivery partners, and business from fake orders, automated abuse, payment abuse, and fraudulent activity, NestaMart may perform automated or manual verification before or after an order is submitted.
Security checks may consider information such as:
NestaMart maintains a fraud-prevention system capable of assigning internal risk classifications and applying additional verification or payment requirements where appropriate.
---
Depending on fraud/security signals or previous transaction history, NestaMart may require an order to use an alternative payment arrangement.
Examples may include:
The Website's fraud and payment architecture supports risk-based payment policies, including additional advance requirements for certain high-risk or previously problematic transactions.
These measures are intended to protect the business from fraud, repeated fake orders, courier losses, payment abuse, and automated attacks.
A payment requirement imposed as part of fraud prevention does not necessarily mean that NestaMart has determined that a customer committed fraud.
---
Where COD is available:
NestaMart may restrict COD availability where necessary for fraud prevention or operational reasons.
---
Where advance payment is required, the Website may provide instructions for payment through bKash or another supported method.
Customers must:
Customers must never provide their bKash PIN, account password, OTP, or other confidential banking credentials to NestaMart staff through chat, phone, email, or the Website.
An advance payment is not automatically treated as verified until NestaMart completes the required verification process.
---
Where manual payment verification is required, NestaMart may review:
If payment cannot be verified, the order may remain pending, be placed on hold, or be cancelled.
Where applicable, customers may be requested to provide additional transaction details for verification.
---
Delivery is provided through available courier and logistics partners.
Delivery timeframes shown on the Website are estimates unless explicitly stated otherwise.
Actual delivery may be affected by:
NestaMart may determine the applicable delivery charge based on the delivery area and current shipping policy.
Our current checkout includes a courier-oriented location classification system designed to distinguish delivery zones and apply the appropriate delivery charge.
For complete delivery rules, please refer to our Shipping & Delivery Policy.
---
Customers are responsible for ensuring that:
Repeated failure to receive an order, providing intentionally false delivery information, or refusing a genuine order without reasonable cause may result in additional verification requirements or restrictions on future COD orders.
---
Customers may be able to cancel an order through available account functionality or by contacting customer support, subject to the order's current fulfillment status.
Where supported by the Website, customer self-cancellation may be available for eligible orders such as orders in early or payment-pending stages.
Orders that have already progressed to processing, dispatch, or shipment may no longer be eligible for ordinary customer cancellation.
Customers should contact NestaMart as soon as possible if they wish to cancel an order.
---
NestaMart may restrict or modify future order options where a customer repeatedly:
Such measures may include:
Our current system can use repeated cancellations, previous doorstep refusal, order velocity, and other signals to determine risk treatment.
---
Unless a product category or specific product page states otherwise, eligible purchases may be covered by NestaMart's 15-Day Return & Exchange Policy.
The return/exchange period and eligibility requirements may depend on:
The 15-day policy is currently synchronized across relevant NestaMart customer-facing experiences.
The full eligibility requirements, exclusions, procedure, and applicable charges are governed by the separate Return & Exchange Policy published on the Website.
Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded.
---
If you receive:
you should contact NestaMart as soon as reasonably possible and follow our return/exchange process.
Where applicable, we may require photographs, videos, order information, parcel information, or other evidence to evaluate the claim.
---
Where a refund is approved, the refund process may depend on:
The amount refunded may differ from the original order amount where certain non-refundable charges or lawful deductions apply.
For complete refund rules, please refer to our Return & Exchange Policy.
---
NestaMart may provide coupons, vouchers, discounts, free-shipping offers, or other promotional benefits.
Unless explicitly stated otherwise:
Promotional offers may be modified or withdrawn where reasonably necessary due to stock availability, technical errors, abuse, or business requirements.
---
Wishlist and cart functionality is provided for convenience.
Adding an item to a cart or wishlist does not guarantee:
Inventory and pricing may change before an order is successfully submitted and accepted.
---
Customers may be allowed to submit product reviews and ratings.
By submitting a review, you confirm that:
NestaMart may moderate, edit for formatting, reject, hide, or remove reviews that violate these Terms or applicable law.
Where applicable, reviews may be marked as verified purchases.
---
Where the Website allows you to submit content, including reviews, comments, feedback, or similar material (“User Content”), you grant NestaMart a non-exclusive, royalty-free, worldwide license to host, reproduce, display, and use that User Content for operating, improving, promoting, or administering the Services.
This license does not transfer ownership of your original User Content to NestaMart.
NestaMart may remove User Content where reasonably necessary to enforce these Terms, protect users, comply with law, or maintain service quality.
---
NestaMart may provide an AI-powered assistant to help with product questions, order-related questions, delivery information, account assistance, and customer support.
The AI assistant is provided as a convenience feature.
AI-generated responses:
Where the AI assistant can perform actions or initiate support workflows, certain actions may require additional confirmation.
You remain responsible for reviewing important information before relying on an AI-generated response.
---
NestaMart may publish blog articles, product guides, parenting content, educational materials, or other informational resources.
Such content is provided for general informational purposes and should not automatically be treated as professional medical, legal, safety, or healthcare advice.
Parents and guardians remain responsible for making appropriate decisions based on their own circumstances and, where appropriate, consulting qualified professionals.
---
You must not use the Website to:
---
NestaMart may use technical controls to protect checkout and other transactional systems from manipulation.
These may include:
Attempting to bypass or interfere with these controls is prohibited.
Our platform currently includes Cloudflare edge security, rate limiting, fraud detection, bot-defense mechanisms, and server-side checkout reconciliation.
---
NestaMart may suspend, restrict, or terminate access to an account or the Website where reasonably necessary, including where:
Where appropriate and legally permissible, we may provide an explanation or allow the customer to contact support for review.
Account restriction does not automatically cancel legitimate obligations relating to previously completed transactions, payments, refunds, or legal matters.
---
Unless otherwise stated, the Website and its contents—including:
are owned by or licensed to NestaMart and are protected by applicable intellectual-property laws.
You may use the Website for legitimate personal and shopping purposes only.
You may not reproduce, modify, distribute, sell, license, or exploit Website content without appropriate authorization, except where permitted by law.
---
NestaMart relies on third-party providers for certain operational functions, including payment-related services, courier logistics, communications, hosting, authentication, analytics, AI functionality, and security infrastructure.
Those third parties may operate under their own terms and policies.
NestaMart is not responsible for independent services that are outside our reasonable control, although we may assist customers in resolving issues where appropriate.
---
We aim to keep the Website available and reliable but do not guarantee that:
Maintenance, technical failures, security incidents, supplier issues, courier disruptions, internet outages, or other circumstances may temporarily affect service availability.
---
NestaMart will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Where practical, we will make reasonable efforts to minimize disruption and restore affected services.
---
To the maximum extent permitted by applicable law, the Website and Services are provided on an “as available” basis.
We do not guarantee that the Website will be:
Nothing in these Terms excludes or limits any consumer protection, statutory warranty, or other legal right that cannot lawfully be excluded.
---
To the maximum extent permitted by applicable law, NestaMart will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or Services.
This does not exclude liability where such exclusion is prohibited by applicable law, including liability that cannot legally be limited.
Nothing in these Terms is intended to remove mandatory rights available to consumers under applicable law.
---
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, retain, disclose, and protect personal information.
By using the Services, you acknowledge that you have reviewed the Privacy Policy.
---
NestaMart may update these Terms from time to time to reflect:
The updated version will be published on the Website with a revised “Last Updated” date.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
---
These Terms shall be governed by and interpreted in accordance with the applicable laws of the People's Republic of Bangladesh, subject to any mandatory rights or protections available to you under applicable law.
---
If you have a complaint or dispute concerning an order, payment, return, delivery, account, or other Service issue, please contact NestaMart first so that we can attempt to resolve the matter promptly.
Customer Support:
Email: [support@nestamartbd.com](mailto:support@nestamartbd.com)
Nothing in this section prevents a customer from exercising any mandatory legal right or remedy available under applicable law.
---
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
---
If NestaMart does not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce that provision later.
---
These Terms, together with the Privacy Policy and other policies expressly incorporated into the Website, form the principal terms governing your use of the Services and your transactions with NestaMart, subject to any mandatory rights under applicable law.
---
For questions regarding these Terms, orders, payments, delivery, returns, or customer support:
NestaMart BD
Email: [support@nestamartbd.com](mailto:support@nestamartbd.com)
Website: https://www.nestamartbd.com
---
For clarity, the following documents operate together:
Where a specific policy contains a more detailed rule for a particular subject, that policy should be read together with these Terms.
---
© 2026 NestaMart BD. All rights reserved.
Our dedicated baby care team is available 24/7 on WhatsApp for instant assistance.