Complete details on delivery timelines, shipping charges across Bangladesh, courier partners, and package safety.
Effective Date: January 2026
Last Updated: August 2026
At NestaMart BD, we aim to provide reliable, secure, and convenient delivery of baby care, maternity, nursery, and family essentials across Bangladesh.
This Shipping & Delivery Policy explains our delivery coverage, shipping charges, estimated delivery timelines, automated delivery-zone detection, courier operations, Cash on Delivery (COD), doorstep inspection, and customer responsibilities.
---
NestaMart BD currently offers delivery across all 64 districts of Bangladesh, subject to courier service availability in the destination area.
Delivery charges are determined according to the applicable delivery zone and the active shipping rates configured by NestaMart BD.
Coverage includes: Areas generally served within the Dhaka metropolitan delivery network, including major localities under Dhaka North City Corporation (DNCC) and Dhaka South City Corporation (DSCC), such as:
Standard Delivery Fee: ৳70
Estimated Delivery Time: 24–48 hours from dispatch
> The actual delivery charge shown at checkout is based on the store's current active shipping rate.
---
Delivery is available throughout Bangladesh, including:
Standard Delivery Fee: ৳120
Estimated Delivery Time: 2–4 business days (48–96 hours) from dispatch
> Delivery time may vary depending on the destination, courier workload, weather, holidays, and local transportation conditions.
---
Certain locations are geographically close to Dhaka but may be handled through outside-city courier hubs or regional delivery networks.
For operational and courier-routing purposes, locations such as:
may be classified under Outside Dhaka.
Outside Dhaka Rate: ৳120
This classification may be determined by our internal delivery-zone rules and courier service coverage rather than geographical distance from central Dhaka alone.
---
Orders above the store's configured free-shipping threshold may qualify for free delivery nationwide.
Orders over ৳2,000 qualify for 100% free shipping, subject to the active promotion and applicable terms.
NestaMart BD reserves the right to change promotional thresholds, eligibility, or duration when necessary.
The final applicable shipping charge is always displayed during checkout before the order is submitted.
---
NestaMart BD uses a 5-Layer Courier-Grade Location & Zone Engine to determine the applicable delivery zone from the customer's shipping address.
The system is designed to recognize:
The system evaluates an address through multiple layers:
This allows the system to automatically determine a delivery zone in most common cases while maintaining a manual fallback for unclear or incomplete addresses.
---
Customers are responsible for providing a complete and accurate delivery address.
If the system cannot confidently determine the delivery zone from the provided address, the checkout page may request the customer to manually select:
Manual selection is primarily intended for unknown, incomplete, or ambiguous addresses.
Manual selection does not override authoritative server-side delivery-zone validation.
If a high-confidence location match indicates that an address belongs to an outside-Dhaka or restricted delivery zone, the applicable delivery charge may be recalculated automatically.
---
To ensure fair and consistent shipping charges, NestaMart BD performs authoritative delivery-zone validation on the server before finalizing an order.
The checkout interface is not the final authority for delivery pricing.
For example, if an address such as:
> `Chittagong City`
is identified as a high-confidence outside-Dhaka location, selecting Inside Dhaka at checkout will not allow the customer to obtain an incorrect lower delivery charge.
The backend may:
This ensures that the final shipping charge is determined by the authoritative server-side system.
---
NestaMart BD currently works with established courier and logistics networks, including:
Courier assignment may depend on:
A unique tracking/consignment reference may be generated for dispatched orders where supported by the courier service.
Customers may receive order and delivery updates through available communication channels, including SMS, WhatsApp, or website notifications.
---
> Please note: Courier collection typically takes place between 4:00 PM and 6:00 PM. Orders placed close to or after the daily collection window may be handed over on the next business day.
---
Cash on Delivery may be available for eligible delivery locations and products.
For certain orders, especially first-time or high-risk COD orders, NestaMart BD may contact the customer to verify:
An order may remain pending until the required verification is successfully completed.
---
---
---
To ensure successful delivery, customers are responsible for providing:
Customers should keep their provided phone number reachable during the expected delivery period.
Incorrect or incomplete information may result in:
---
Our courier partners may make multiple delivery attempts depending on their operational policy and destination.
If a shipment cannot be delivered because of:
the parcel may be returned to NestaMart BD.
If the customer requests re-delivery after a returned shipment, additional shipping or re-shipping charges may apply.
---
Estimated delivery times are provided as guidance and are not guaranteed delivery deadlines.
Delivery may take longer due to circumstances beyond NestaMart BD's reasonable control, including:
In such circumstances, delivery may be delayed beyond the standard estimated timeframe.
NestaMart BD will make reasonable efforts to assist customers and communicate significant delivery issues when information is available from the courier.
---
Customers should carefully verify their delivery address before placing an order.
Once an order has been dispatched, changing the delivery address may not always be possible and may require additional courier charges or order cancellation/re-processing.
Customers should contact our support team as soon as possible if an address correction is required.
---
Once an order is handed over to the courier, customers may receive available tracking information through our supported communication channels.
Depending on courier availability, updates may include:
Tracking availability may vary depending on the courier and service type.
---
The applicable shipping fee is normally displayed on the checkout page before the customer places the order.
The final shipping charge may depend on:
The server-side order system remains the authoritative source for the final shipping calculation.
---
If you need assistance regarding:
please contact our support team.
WhatsApp / Phone: +880 1734812776
Email: support@nestamartbd.com
Live Chat: Available on nestamartbd.com
Live Chat Hours: 9:00 AM – 10:00 PM
---
NestaMart BD may update this Shipping & Delivery Policy from time to time to reflect:
The latest version published on nestamartbd.com will be considered the current version of this policy.
---
| Delivery Category | Standard Fee | Estimated Delivery |
|---|---:|---|
| Inside Dhaka Metropolitan | ৳70* | 24–48 hours |
| Outside Dhaka / Nationwide | ৳120* | 48–96 hours |
| Sub-Dhaka / Edge Zones | ৳120* | 48–96 hours |
| Orders above free-shipping threshold | Free | Based on destination |
\*Shipping rates are subject to the current active store configuration and applicable promotions.
---
A Nest of Trust & Care
We aim to make every order simple, secure, and dependable — from checkout to doorstep.
Our dedicated baby care team is available 24/7 on WhatsApp for instant assistance.