Our customer-friendly 15-day return and replacement guidelines ensuring the safest baby care shopping experience.
Effective Date: January 2026
Last Updated: August 2026
At NestaMart BD, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are committed to providing a fair and convenient exchange or return experience.
This Exchange & Return Policy explains when a product may be returned or exchanged, the applicable conditions, exclusions, and the process for submitting a request.
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Eligible products may be exchanged or returned within 15 days of delivery, subject to the conditions and exclusions described in this policy.
A product may qualify if:
> Eligibility is determined based on the nature and condition of the product and the circumstances of the request.
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Customers are strongly encouraged to inspect the parcel before accepting the delivery.
Where applicable, an eligible issue may be reported to the delivery rider immediately.
For example, if the parcel is visibly:
the customer should notify the rider and contact NestaMart BD support immediately.
> Not all products are eligible for return at the doorstep. Product-specific eligibility and applicable exclusions under this policy will apply.
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For eligible products, exchange requests must generally be submitted within 15 days from the date of delivery.
The product must meet the applicable return/exchange conditions before an exchange can be approved.
Depending on product type, we may request:
This information helps us verify the request and determine the appropriate resolution.
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Unless the product is defective, damaged, incorrect, or otherwise covered by an exception, the product should generally be:
Products that have been used, altered, washed, damaged, or modified by the customer may not qualify for exchange or return.
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For health, hygiene, and safety reasons, certain products may not be eligible for return or exchange once opened or used.
This may include, but is not limited to:
If such a product arrives damaged, defective, leaking, or incorrect, customers should contact us immediately so the issue can be reviewed.
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The following types of products may generally not be eligible for return or exchange unless they are received damaged, defective, or incorrect:
Product-specific exclusions displayed on the product page or at the time of purchase will take precedence where applicable.
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If you receive a product that is:
please contact NestaMart BD as soon as possible.
For faster resolution, customers should provide:
Order ID + Product details + Photos/Videos of the issue
We may request additional information where necessary to verify the claim.
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To request a return or exchange:
Please do not send a product back without receiving return instructions from NestaMart BD.
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For an approved exchange:
Any difference in product price, if applicable, will be handled according to the applicable exchange terms.
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If a return is approved and a refund is applicable, the refund method and processing time may depend on the original payment method.
For Cash on Delivery (COD) orders, additional information may be required to process an applicable refund.
Refunds are generally processed after the returned product has been received and successfully verified.
> Shipping, return, or other applicable charges may be non-refundable depending on the reason for return and the applicable terms.
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Where the product is confirmed to have been:
NestaMart BD may cover the applicable return/exchange delivery cost, subject to verification.
For eligible change-of-mind or other customer-requested returns, the applicable return or re-shipping cost may be borne by the customer.
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Refusing a parcel at the doorstep does not automatically constitute an approved return or refund.
If a customer refuses a shipment for reasons other than a clearly visible delivery-related issue, the parcel may be returned to NestaMart BD and additional conditions or re-shipping charges may apply.
Customers should contact our support team if they wish to cancel, return, or refuse an order.
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An exchange or return may be declined if:
NestaMart BD reserves the right to assess each request individually based on the product condition and circumstances of the claim.
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Customers should contact NestaMart BD as soon as possible if they wish to cancel an order.
Cancellation requests may not be possible once an order has been:
If an order has already entered the delivery process, additional return or shipping conditions may apply.
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For exchange, return, refund, or product-related assistance, please contact:
WhatsApp / Phone: +880 1734812776
Email: support@nestamartbd.com
Live Chat: Available on nestamartbd.com
Live Chat Hours: 9:00 AM – 10:00 PM
When contacting us, please keep your Order ID available so that we can assist you quickly.
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NestaMart BD may update this Exchange & Return Policy from time to time to reflect changes in our products, operations, courier services, or applicable requirements.
The latest version published on nestamartbd.com will be considered the current version of this policy.
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A Nest of Trust & Care
We aim to make every purchase simple, transparent, and dependable — from checkout to after-sales support.
Our dedicated baby care team is available 24/7 on WhatsApp for instant assistance.